General FAQs

"What services do you offer?"

We offer weekly collection services for recycling and general waste.  We also offer ‘special' collections by request, confidential waste, WEEE (electrical items) collections, wheely bin hire and bin cleaning

For questions about our 100% recycling service see the FAQs on the 100% recycling page.

"Does your agreement tie us in for long periods?"

Our agreement shows a nominal 1 month notice period but in practice we very rarely enforce this.  If you want to cancel the service just call us and we will usually cease the service immediately.

"What are your terms of trade?"

Our full Terms and Conditions can be downloaded from this site.  (link)  We expect our invoices to be paid within 30 days of the date on the invoice.  Failure to pay on time will result in stoppage of collections until payment has cleared our account.  If payment is not received within 60 days of the invoice date we will pass the debt to our agents for collection and the service will be terminated permanently.

"Can we vary the service?"

If you want to increase, or decrease, the number of collections just call our office and we will alter the service immediately.

"What about glass collections?"

If you are likely to have a minimum of one wheely bin of glass per month we can arrange collections for you.

"How do I order supplies of bags?"

This web site has a bag ordering page or, you can call us free on 0808 178 1088.

"What size bins are available?"

See below for photos of bins and details of their capacities.

"Can I pay by standing order?"

Yes.  We do not currently have a facility for direct debit but we can provide you with a mandate so you can set up a standing order with your bank.

"Can I pay by BACS/Internet banking?"

Yes.  All our invoices show our bank details at the bottom.  We are very happy for customers to pay by BACS or Internet Banking.

"Can I pay by cheque?"

Yes.  Our address is shown on all our invoices.  However, it is much greener if you pay by BACS, internet transfer or standing order.  Also this will use less paper and postage and reduce your bank charges.

"Can I have my invoices sent by E-mail?"

Yes.  Just let us know the email address you would like your invoices to be sent to.

"What legal paperwork will I receive?"

We will supply you with Duty of Care forms (WTNs) which are the legal documents that detail how you disposed of your waste.  You must retain these for a minimum of 2 years.  Authorities such as Environmental Protection Officers and Police can demand to see your Waste Transfer Notes at any time.